Your rights, in plain language.

To be treated with dignity and respect

By every person who calls, delivers or coordinates your service.

To take part in decisions about your service

Your goals, routine and preferences shape the meal plan — not the other way around.

To choose

Cuisine, cultural and faith preferences, likes and dislikes, and how meals fit your household.

To meals that follow your diet order

Diet, texture and allergy instructions come from your care team; we follow them and confirm changes.

To communication you can understand

Plain language, large print on request, interpretation, and PA Relay 711.

To privacy

We collect the minimum information needed and keep referral information in an appropriate secure pathway.

To be free from discrimination

Service is not conditioned on race, color, national origin, language, age, disability, sex, religion or gender identity.

To raise a concern without fear

You can complain to FreshMeals, and you keep every right you have with your health plan or the Commonwealth.