Privacy & Data Handling
Privacy is part of how this service is designed. The public website is kept separate from the pathways that carry sensitive participant information.
This policy describes how FreshMeals LLC handles information submitted through this website, including contact forms, delivery-area checks and general inquiries.
Information handled inside an authorized service relationship — such as referral, authorization and diet information — is governed by our agreements with the referring organization or health plan and applicable law, not by this website policy alone.
Contact details you provide: name, phone number, email address and delivery address or ZIP code.
What you tell us: your message, dietary notes you choose to share, and whether you are a participant, family member, coordinator or plan representative.
Technical information: approximate location derived from your connection, device and browser type, referring page, and the date and time of your submission. This is used to route inquiries, prevent spam and understand which service areas need coverage.
To respond to your inquiry, confirm whether we deliver to your address, explain program options, and start service when meals are authorized.
To operate and protect the website, including spam and abuse prevention.
We do not sell your personal information, and we do not use it for unrelated advertising.
Please do not submit diagnoses, medical records, Medicaid or member ID numbers, or service plans through the website contact form or a general email inbox.
Referring professionals should call us to be routed to an appropriate secure referral pathway with role-based access and an audit trail.
With your health plan, Service Coordinator or referring organization when needed to confirm authorization and coordinate your meals.
With service providers who help us operate — for example hosting, email delivery and mapping/geocoding for the delivery-area check — under obligations to protect the information.
When required by law, or to protect someone's health or safety.
Encrypted transmission, access limited to staff who need it, and separation of public web inquiries from referral workflows that carry sensitive information.
No system is perfectly secure. If we learn of an incident affecting your information, we will act on it and notify as required.
Web inquiries are retained only as long as needed to respond, meet contractual and legal obligations, and maintain records of service. You may ask us to delete an inquiry that did not lead to service.
You may ask what we hold about you, ask us to correct it, or ask us to stop contacting you. Marketing-style emails include an unsubscribe option.
To make a request, call 267-902-8747 or email freshmealspa@gmail.com.
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We update this page when our practices change. The version shown here is the current one.
Call us and ask for the person responsible for privacy and data handling.
