Referral Partner Hub
Refer a participant safely, and know exactly what happens next.
You should be able to understand the service, know what information is needed, submit it through an appropriate pathway, and receive status back. This page sets that expectation in writing.
Who this page serves
- Service Coordinators
- MCO care managers
- Hospital / SNF discharge teams
- Area Agencies on Aging
- Healthcare providers
- Home health & hospice
- Community organizations
Secure referral flow
- 1
Referral submitted
Through the secure pathway we set up with your organization.
- 2
Authorization / program verified
We confirm program, plan and service-plan authorization before service starts.
- 3
Diet & preferences confirmed
Diet order, allergies, texture, language, culture and delivery access.
- 4
Delivery scheduled
Weekly schedule agreed with the participant and documented for your file.
- 5
Status & exceptions communicated
Starts, refusals, missed deliveries and diet changes are reported back.
Referral information we typically need
- Participant contact information
- Program / MCO and Service Coordinator
- Diet, allergy and texture needs
- Preferred language
- Cuisine and cultural preferences
- Delivery address and access notes
- Authorization details when applicable
Privacy design rule
Secure referral portal
Role-based access with an audit trail, set up per referring organization. Contact our team to be onboarded and to receive the referral toolkit for your staff.
Request portal onboardingReferral toolkit
Short one-page summaries your staff can use at the point of referral: service description, service area, diet and texture pathways, what information to collect, and expected turnaround. Ask us to send the current version — we keep it updated rather than posting stale documents.
Ready to refer someone?
Call our referral line and we will confirm the pathway, the information needed, and the expected start timeline.