Readable by design
Large default type, generous spacing and high-contrast text so pages stay legible for older adults and low-vision readers.
Accessibility
Many of the people who use this site are older adults or people with disabilities. We design toward the WCAG 2.1 AA guidelines and treat accessibility as ongoing work, not a one-time certification.
Large default type, generous spacing and high-contrast text so pages stay legible for older adults and low-vision readers.
Semantic headings, labeled form fields, visible focus states and descriptive link text.
Status, errors and confirmations are always stated in words as well as color.
Clear labels, plain-language error messages and confirmation announced to assistive technology.
Anything you can do on this site, you can also do by phone with a person.
Key service documents are available in large print at no charge on request.
Found a barrier? Tell us.
Related pages
Ask for large print, a phone walkthrough, or help from a family member or caregiver — all at no cost.