Start Here
Understand your next step — without guessing at waiver rules.
FreshMeals will never ask you to interpret program terminology or assume that enrollment guarantees coverage. This page explains what happens, in order, and who is responsible for each step.
Step 1
Tell us what you need
Share your program or health plan, your meal need, and how you prefer to be contacted. No detailed medical information is needed to start the conversation.
Step 2
Verify eligibility & authorization
Coverage depends on program eligibility, assessed need, service-plan authorization and payer requirements. We coordinate with your Service Coordinator or care manager.
Step 3
Build your meal profile
Diet order, allergies, texture needs, culture and faith preferences, likes and dislikes — recorded so your meals actually fit your life.
Step 4
Start delivery
A clear weekly schedule, safe storage instructions, and communication in the format that works for you.
Step 5
Stay connected
We follow up on meal acceptance, diet changes, concerns and escalation so your service keeps matching your needs.
What we can say about coverage
What to share — and what not to
Where to go next
Eligibility & coverage inquiry
A short form — minimum contact details plus your program or plan.
Your rights & choices
Dignity, participation, preference and how to raise a concern.
Delivery, storage & food safety
How meals arrive, how to store them, and what we control.
Language assistance
Interpretation and translation pathways, plus PA Relay 711.
Accessibility
How we design for keyboard, screen reader and low-vision use.
Pennsylvania resources
Independent enrollment, ombudsman and aging-services contacts.
Not sure where you fit?
Call and tell us your situation in plain words. We will explain the next step and who needs to authorize it.