Frequently Asked Questions

Everything you need to know about FreshMeals — Waiver coverage, delivery, dietary options, and how to start.

Who qualifies for free home‑delivered meals in Pennsylvania?

You may qualify if you're enrolled in a Pennsylvania Waiver program (OBRA or Aging Waiver), assessed as needing nursing‑facility‑level care, and unable to prepare meals independently. Your Service Coordinator authorizes the benefit.

How much do FreshMeals cost?

Nothing. If you're approved through PA's OBRA or Aging Waiver, meals are 100% covered — no copay, no out‑of‑pocket cost, no hidden fees.

What counties do you deliver to?

Philadelphia, Bucks, Montgomery, Delaware, Chester, Lehigh, Northampton, Berks, Lancaster, and surrounding Pennsylvania counties. Don't see your area? Call us — our footprint is growing.

How fast can meals start after I'm approved?

Once your Service Coordinator submits authorization, deliveries usually begin within a few business days. Many clients eat their first FreshMeals dinner within a week of calling us.

What special diets do you prepare?

Renal (low sodium, controlled potassium and phosphorus), diabetic and carb‑controlled, cardiac / heart‑healthy, gluten‑free, pureed and mechanical‑soft (IDDSI Levels 4–6), and high‑protein senior portions.

How are meals delivered and stored?

Meals arrive cold or frozen in food‑safe packaging, ready to be refrigerated or frozen. Most heat in 2–3 minutes in the microwave. Reheating instructions are printed on each meal.

Can I choose my meals?

Yes. We rotate weekly menus and accommodate preferences, allergies and cultural cuisines whenever possible. Tell us what you like and don't like during intake.

What if I'm not on a Waiver — can I still order?

Yes. We offer a self‑pay option for individuals and families who don't qualify for Waiver coverage. Call 267‑252‑8424 for current pricing.

How do I get started?

Call 267‑252‑8424 or submit our eligibility form. We confirm your Waiver enrollment, coordinate with your Service Coordinator, and start delivering within days.

How do I cancel or pause delivery?

Just call us. There's no contract — pause or cancel any time with no penalty.

Still have questions?

Our team answers in plain language — no hold music.